We as Villa Hunsruck care a lot about your privacy. We therefore only process your data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care.
We store your data in our financial administration. Your data will never be made available to third parties for commercial purposes.
When a new version is published, the validity of all previous versions expires.
About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.
Web site software
Our website has been developed with Jouwweb software. Personal data that you make available to us for the benefit of our services will be shared with this party. Jouwweb has access to your data to provide us (technical) support, they will never use your data for any other purpose. Webador is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Jouwweb reserves the right to share collected data within its own concern and affiliated partners in order to further improve the service.Jouwweb takes into account the applicable legal retention periods for (personal) data.
Web hosting and email
We purchase web hosting and email services from Jouwweb. Jouwweb processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of our services. These are not personal data. Jouwweb has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Webador is obliged to observe secrecy on the basis of the agreement.
We use the SISOW platform to process (part of) the payments. Sisow processes your name, address and residence details and your payment details such as your bank account or credit card number. SISOW has taken appropriate technical and organizational measures to protect your personal data. SISOW reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of SOSOW's services for which they engage third parties. SISOW does not store your data for longer than permitted by the legal terms.
Invoicing and administration
We use the services of accountancy firm LUDWIG & KOLLEGEN in Trier to keep track of our administration. We share your name, address and residence details, telephone number and email address as well as details regarding your reservation. This data is used for sales administration. Your personal data will be sent and stored protected. Ludwig & Kollegen has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Ludwig & Kollegen is obliged to observe secrecy and will treat your data confidentially. Ludwig & Kollegen does not use your personal data for purposes other than those described above.
PURPOSE OF THE DATA PROCESSING
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigations
In some cases, we may be forced to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch, German and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 60 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of us. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.